Not knowing whether monthly service visits have been carried out or waiting 3 days for your 'out of order' lift to be repaired are all too common in the lift industry, but there is an alternative...
Abbey Liftcare understands the common complaints customers have with the lift industry. Issues like service visits being missed and response times not being met, where communication of up to date information is a vital component of the management of busy sites.
Abbey Liftcare views the lift industry from a customer’s perspective, tailoring our services to meet and exceed customers' expectations.
We succeed in these problem areas by thinking differently, employing a number of industry firsts, such as limiting the number of lifts each engineer has to between 70 - 90 (other companies typically allocate between 100 – 150 lifts per engineer). This allows Abbey Liftcare’s engineers to complete all scheduled service visits, as well as allowing them to spend more time on troublesome lifts, which in turn reduces breakdowns. This allows them more time to service the lift more thoroughly. We allow 1.5 hours for a normal service visit as opposed to the industry norm of an hour.
Another major customer complaint is lack of communication, whether with regards to reporting, or being kept informed about the state of a lift when it has malfunctioned. Our computer based Service Management System, via the engineers 'PDAs, allows seamless transfer of information in real time between office, engineer and customer. The engineer completes a service or call-out, sends the electronically signed sheet on completion of the job to our SMS via his PDA, which in turn automatically emails the sheet to the client, all within minutes. So, you know when the service or call-out has been completed and you have the detailed report on your desk. All in real time!
Our clients include substantial organisations such as the Docklands Light Railway, NHS Hospital Trusts, and a large Property Company portfolio with approximately 40 lifts. Abbey Liftcare enjoys long term relationships with our clients, which is an endorsement of the consistent quality, value for money and level of service provided.
We have recently been awarded a Framework Agreement with Buying Solutions within the NHS. This has allowed us to expand considerably in this market area.
Abbey Liftcare provides excellent value for money because lifts are maintained to the highest standard, parts last longer and downtime is kept to an absolute minimum.