Abbey Liftcare pride ourselves on the speed we rectify faults when a lift either malfunctions or a repair is needed.
Because of our operating system we are in receipt of the engineer’s work sheet from the moment it is sent from his PDA. This allows Abbey Liftcare’s Sales Department to either issue a quote, or, if it is a fully comprehensive type contract, pass on to the Repairs Department to schedule the repair.
Our Service Management System manages our accounting system (Via Sage), so all invoices are automatically raised. It raises job numbers, so each maintenance visit, repair, or call-out has its own unique number, which ensures a full audit trail for each and every job we carry out.
We respond to quotes from the engineer’s Service Reports in 2 working days. If the lift cannot be restored back into service following a breakdown, depending on the contract type, we would issue a quotation within hours, if not sooner.
Insurance reports can be a real headache for clients, with the same items appearing on the reports time and time again. The insurance inspector then becomes frustrated by the lack of response to his findings. At Abbey Liftcare we issue an individual work number for each item noted on the report and send it to our engineer for action. He must sign the work off before the job can be marked as completed. Once completed the client is informed automatically through our service management system.
Defects that are outside of the contract terms and conditions, will be quoted within 5 working days. Any lift found to have a serious defect, is actioned immediately.
All repairs that have been ordered are programmed in with the site representative. All work is carried out to strict H&S guidelines and in full PPE equipment where applicable.